Cancellation policy
Last updated: August 31, 2026
Certain Harmonex products may be offered as recurring subscriptions. This policy explains how subscription purchases work, the minimum commitment that applies, and how subscriptions can be changed or canceled.
Subscriptions
Harmonex subscriptions are provided and managed through Appstle Subscriptions, a third-party application integrated with our Shopify store. When you purchase a subscription, you authorize Harmonex LLC to charge your selected payment method automatically at the price and delivery frequency shown at checkout. Applicable taxes and shipping charges may also apply.
Your subscription will continue until canceled unless a specific subscription term is stated when you purchase.
Minimum Subscription Commitment
All Harmonex subscriptions require a minimum of two (2) billing cycles: your initial order plus one recurring order.
You may not cancel your subscription until the second order has been processed. After that point, you may cancel at any time.
This minimum commitment is disclosed at checkout before you complete your purchase.
Managing Your Subscription
You may manage your subscription through the Appstle customer portal, using the link provided in your order confirmation and subscription emails. Depending on the options available for your plan, you may be able to:
- Change your delivery frequency;
- Skip an upcoming delivery;
- Pause your subscription;
- Update your payment or shipping information; or
- Cancel your subscription, once the minimum commitment has been met.
Skipping or pausing a delivery does not remove the two-cycle minimum. Your subscription remains active, and the commitment is satisfied once the second order has been charged.
You may also request assistance by contacting us at info@liveharmonex.com.
Canceling Your Subscription
Once your minimum of two billing cycles is complete, you may cancel at any time without a cancellation fee.
Cancellations apply to future subscription charges. To avoid being charged for an upcoming order, you must cancel before that order is processed.
Canceling a subscription after an order has already been charged does not automatically cancel or refund that order. If fulfillment has not yet begun, contact us immediately, and we will attempt to cancel it. However, cancellation cannot be guaranteed once processing has started.
If an order has already shipped, it will be subject to our Refund Policy.
Subscription Pricing and Changes
Any subscription discount or promotional price will be governed by the terms displayed when you subscribe.
If we change the price or material terms of an active subscription, we will provide advance notice when required by applicable law. You may cancel the subscription before the change takes effect, whether or not the minimum commitment has been met.
Contact Us
For questions or assistance with a subscription, contact:
Harmonex LLC
One Hartford Square, East Gate Unit 10A
New Britain, CT 06052
Email: info@liveharmonex.com