Refund policy

Last updated: August 17, 2026

We want you to feel confident purchasing from Harmonex. If you are not satisfied with a product purchased directly from liveharmonex.com, you may request a refund within 30 days after receiving it.

Requesting a Refund

To request a refund, email info@liveharmonex.com within 30 days of delivery and include:

Your name;
Your order number; and
A brief explanation of your request.

We may request additional information or photographs when reasonably necessary to evaluate the request.

No Return Required

For health, hygiene, and safety reasons, we do not accept physical product returns. If your refund is approved, you will not be required to send the product back to us. Please dispose of any remaining product responsibly.

Do not mail products to Harmonex unless we specifically instruct you to do so.

Refund Eligibility

This policy applies only to products purchased directly through liveharmonex.com. Products purchased through Amazon, Walmart, another retailer, or a third-party marketplace are subject to that seller’s refund policy.

Refunds apply to the amount paid for the eligible product. Original shipping charges and expedited shipping fees are non-refundable unless the order was damaged, defective, incorrect, or otherwise required by law.

We reserve the right to deny refund requests that are fraudulent, abusive, repetitive, submitted after the 30-day period, or otherwise inconsistent with this policy.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If a product is damaged, defective, or incorrect, contact us as soon as possible at info@liveharmonex.com.

Include your order number and photographs of the product and packaging when available. We will review the issue and, when appropriate, provide a replacement or refund at no additional cost.

Subscription Orders

Each subscription delivery is treated as a separate order for purposes of this 30-day refund policy.

Requesting a refund does not automatically cancel your subscription. To prevent future subscription charges, you must separately cancel the subscription as described in our Purchase Options Cancellation Policy.

Processing Refunds

We will notify you after reviewing your request.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact info@liveharmonex.com.